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FAQs

Where do you ship to?
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We ship all over Europe and North America as well as other international destinations. During the checkout process you will see if your shipping destination is accepted. 

Can I track my order?
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All of our orders are handled by PostNL, DPD or DHL Express and have corresponding tracking numbers.

PostNL usually arrives within 24 hours in the Benelux region and between 1-2 weeks internationally.
DPD usually arrives in 2-7 business days.
DHL Express arrives in 1-2 business days.
We cannot guarantee the delivery date.

What are your shipping rates?
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All of our shipping rates are variable and will be shown during the checkout process based on the destination.

Are your products all natural?
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All of our products are natural. This means that we use naturally occurring ingredients and we do not use preservatives or chemicals.

Are your products organic?
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All ingredients that are organic are marked with an asterisk. We do not claim that our products are 100% organic, but most of them have organic ingredients. While organic is a useful label it does not mean that there aren't great natural products that are not organic. We look for ingredients that meet our standards whether or not they are organic. We never use ingredients that we don't believe in or wouldn't use ourselves.

What should I do with the containers when they're finished?
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We want to reduce the impact that we and our products have on the earth, as much as possible. To that end we aim to use ingredients that are, naturally, earth friendly and we predominantly use glass containers that can be cleaned and used for storing items, as small plant containers or small vases. We hope that you will consider repurposing them as you see fit. 

Is your packaging recyclable?
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The shipping box, protective padding and product boxes are all recyclable and we encourage you to do so. The product boxes themselves are made from a mix of recycled paper and organic waste. 

Do the products have strong fragrances?
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We intentionally don't want our products to be overwhelmingly fragrant. Most are quite neutral in odor and some are mildly fragrant. 

I saw that some ingredients include Citral, Limonene and Linalool, are they natural?
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The short answer is yes.

Citral is a yellow liquid derived from lemon that occurs naturally in essential oils. Therefore it is natural and not something we added ourselves. 

Limonene is naturally derived fragrance from citrus and naturally prevalent in some essential oils.

Linalool is a naturally occurring component of many essential oils such as lavander and bergamote  

I have very sensitive skin, will your products work for me?
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In general, yes. Our products are formulated to be gentle on your skin. The use of natural ingredients helps many people who often find their skins irritated by more industrial products. Of course, you are encouraged to read the ingredients and make sure that there isn't any ingredient that you are sensitive to. 

I have oily and acne prone skin, can I use your facial oil?
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100% yes. Despite the belief that if you have oily skin you should dry it out, the reality is that your skin will produce excess oils when it's dry. Using an oil can actually reduce oil production in the skin and help balance the skin overall. The facial oil is non irritating and non clogging - you don't have to fear it clogging your pores.

What is the refund policy?
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Please click on the 'Refund Policy' link at the bottom of the page for more information.